Where we work

Guatemala

Our work here focuses on agricultural development, disaster prevention and relief aid, human rights and strengthening the legal system.

Sudan

Among other things, our work here includes mine clearance, protecting the civilian population and relief aid in Darfur.

India

Here we work with fighting hunger and poverty, disaster preparedness, democracy, rights and the caste system.

Angola

Our work here focuses on clearing areas of landmines and unexploded ammunition as well as mine risk education.

Congo (DCR)

Our work here focuses on demining, fighting hunger and helping women who are victims of violence.

Ethiopia

Our work here focuses on disaster risk reduction, equal rights for men and women, strengthening civil society and fighting hunger, HIV and AIDS.

Malawi

Our work here focuses on the prevention of HIV and AIDS, food security and women’s rights.

Uganda

Our work here focuses on agriculture, disaster preparedness, combating HIV and AIDS and supporting a democratic development.

Zambia

Our work here focuses on women’s right to participate, fighting poverty, HIV and AIDS, climate change adaption and democracy.

Bangladesh

Our work here focuses on disaster preparedness, climate changes, democracy, women’s rights and protecting migrants.

Burma/Myanmar

Our work here focuses on empowering civil society, development and education, emergency relief aid and supporting refugees.

Cambodia

Our work here includes, among other things, fighting hunger, HIV/AIDS, supporting women’s rights and climate change adaption.

Nepal

Our work here focuses on democracy and rights, disaster preparedness, disaster risk reduction and safe migration.

Pakistan

Our work here focuses on relief aid, health care, medicine and reconstruction following the floods.

Haiti

Here our work focuses on rebuilding schools and helping the rural poor with income generating activities after the violent earthquake in 2010.

Honduras

Our work here focuses on agricultural development, disaster preparedness, climate change adaption, human rights and democracy.

West Bank/Gaza

Our work here focuses on relief aid, women’s rights and improving the Palestinian population’s living conditions.

Kazakhstan

Our work here focuses on supporting the poor that travel from town to town on foot. We establish self-help groups and influence laws and procedures.

Kyrgyzstan

Our work here focuses on supporting poor immigrant families, education for marginalised children and young people and self-help groups for the elderly.

Lebanon

Our work here focuses on clearing cluster bombs, neutralising mines and enabling the population to manage on their own.

DanChurchAid believes

Henrik Stubkjær, Secretary General

"Hunger is an inevitable consequence of poverty. Hunger is the most grotesque example of inequity in the world. DCA is fighting hunger with all of the means we have, both in the short and longer term."

DCA's Complaints Handling System

DanChurchAid (DCA) wants to improve the quality of our work. Therefore, we are open to all complaints about our work in the countries where we operate and in Denmark.

We do, however, encourage that comments and complaints about our work are raised and discussed with responsible DCA staff and managers as close to the activity as possible.

The Complaints Handling System presented here is viewed as the final possibility.

Submit a complaint

By submitting a complaint, you accept DCA´s Complaint Handling System by which the complaint will be processed.

Submit a complaint

What kind of complaints?

We have set up a system for handling complaints that is within the scope of DCA i.e.:

Our work in Denmark
Implementation of projects DCA supports or implements and
Behaviour of DCA staff or staff supported by DCA donations

If the complaint is not within the scope of DCA, the complainant will be informed about that.

Issues not covered

All internal employment conditions as salary level, performance evaluations, working area etc. will not be handled within this system but referred to the internal staff complaint system.

Operational and sensitive complaints

The system is designed to handle both operational complaints and sensitive complaints. The system ensures that all information about sensitive complaints is handled confidentially.

A sensitive complaint is typically a complaint about corruption, sexual exploitation or another gross violation of our staff rules.

Please be aware that we do not accept anonymous complaints.

DCA guarantees that no complainant will be met by retaliation from DCA for filing a complaint.

False accusations

However, a staff member, who purposely makes false accusations about another staff member, will be subject to disciplinary action (warning/dismissal).

Forward your complaint here

By submitting a complaint, you accept DCA´s Complaint Handling System by which the complaint will be processed, please see the description below.

Submit a complaint

Where we work

Guatemala

Sudan

India

Angola

Congo (DCR)

Ethiopia

Malawi

Uganda

Zambia

Bangladesh

Burma/Myanmar

Cambodia

Nepal

Pakistan

Haiti

Honduras

West Bank/Gaza

Kazakhstan

Kyrgyzstan

Lebanon

Together we change the world

What we do

DanChurchAid believes

Henrik Stubkjær, Secretary General

Work with us

DCA's Complaints Handling System

Submit a complaint

What kind of complaints?

Issues not covered

Operational and sensitive complaints

False accusations

Forward your complaint here


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