Quality Assurance
© Nils Carstensen

Quality and Accountability

DanChurchAid supports its partners in the South in the struggle against poverty and inequality and in their work to improve living conditions and ensure respect for human rights. 

At DCA we believe that quality and accountability initiatives are as vital and important as ever. We know that by participating at the highest level of such initiatives, we can have a much bigger impact on people’s lives than if we tried to do it alone.

Here you can read about the many different ways in which we work with quality assurance and accountability:

  • dotTo be able to document our work we monitor our results closely.
  • dotWe also evaluate our projects and programmes to learn from our mistakes and recycle our successes.
  • dotResults, lessons and challenges are summarised annually in our Global Report, which we are very proud of.
  • dotas an organisation certificed according to the Core Humanitarian Standard, we are required ot live up to the highest standards of accountability and quality management with regard to the people we want to help. 
  • dotWe use the Sphere Standards as the foundation of all our quality assurance in our humanitarian response.
  • dotWe have signed the Code of Conduct for The International Red Cross and Red Crescent Movement and NGOs in Disaster Relief.
  • dotProcurement of goods and services and its logistics are an integral part of the practical emergency and development work in DCA. The application of the DCA Procurement and Logistics Manuals ensure equal opportunities and fair treatment of our suppliers, as well as responsible procurement through transparency, integrity, sustainability, best quality and value for money.
  • dotWe have also embarked on the Listen Learn Act project that supports our roll out of the Core Humanitarian Standard (CHS) through an innovative survey methodology.
  • dotPut simply, our anti-corruption policy has to make sure that the money reaches the right people. Towards donors, partners and beneficiaries, we have a great responsibility to avoid corruption and to secure that the funds we manage are spent correctly and transparently.
  • dotWe are open to all complaints about our work in the countries where we operate and in Denmark.

1. The Humanitarian imperative comes first.

2. Aid is given regardless of the race, creed or nationality of the recipients and without adverse distinction of any kind. Aid priorities are calculated on the basis of need alone.

3. Aid will not be used to further a particular political or religious standpoint.

4. We shall endeavour not to act as instruments of government foreign policy.

5. We shall respect culture and custom.

6. We shall attempt to build disaster response on local capacities.

7. Ways shall be found to involve programme beneficiaries in the management of relief aid.

8. Relief aid must strive to reduce future vulnerabilities to disaster as well as meeting basic needs.

9. We hold ourselves accountable to both those we seek to assist and those from whom we accept resources.

10. In our information, publicity and advertising activities, we shall recognise disaster victims as dignified human beings, not hopeless objects. 

More information about The Code of Conduct can be found at IRFC's website