Core Humanitarian Standards



DanChurchAid is a member of the CHS Alliance and certified according to the Core Humanitarian Standard (CHS). We consider the CHS certification an important recognition of the quality and accountability of our work – and a critical tool in our daily work. 

The Core Humanitarian Standard on Quality and Accountability (CHS) sets out Nine Commitments that organisations and individuals involved in development work and humanitarian response can use to improve the quality and effectiveness of our programmes. It also facilitates greater accountability to communities and people affected by crisis: knowing what organisations have committed to will enable them to hold those organisations to account

DCA is proud to be certified. We consider the CHS certification an important recognition of the quality and accountability of our work – and a critical tool in our daily work. The Core Humanitarian Standard helps DanChurchAid to assess and ensure the quality of our work, to reduce the risk of mistakes, abuse and corruption, and continuously improve our work – for the benefit of both DanChurchAid and, not least, the people we work for.

DCA received the CHS certification after external auditors from the Humanitarian Quality Assurance Initiative (HQAI) had carried out a thorough assessment of our quality management systems and their implementation. The certification audit took place in autumn 2016 and you can find the audit report here (4.15 MB). The CHS certification is awarded for a four-year period and runs until 12 January 2021.

DanChurchAid was initially certified in 2008 in accordance with the former Quality and Accountability Standard: Humanitarian Accountability Partnership (HAP), and re-certified by HAP in 2012. However, in 2014, the CHS replaced and expanded the HAP standard, and DCA initiated the transition to the CHS.

Accountability

Accountability means responsible use of power. Accountability requires that humanitarian and development agencies in their management, quality assurance, and whole way of working take into account the views and priorities of different stakeholders, and primarily those who are affected by our work. Accountability also means that people can hold us to account for our commitments, or, in other words, insist that we walk the talk!

High accountability standards are in particular important in organisations that work with and for disaster-affected, poor or disempowered people. Humanitarian and development organisations exercise quite a high level of power.

The people they work with often live under vulnerable and exposed circumstances and have limited resources to influence institutions and organisations whose programmes may have considerable impact on their lives.

The nine commitments of the Core Humanitarian Standard 

1. Communities and people affected by crisis receive assistance appropriate and relevant to their needs
2. Communities and people affected by crisis have access to the assistance they need at the right time
3. Communities and people affected by crisis are not negatively affected and are more prepared, resilient and less at-risk as a result of humanitarian action
4. Communities and people affected by crisis know their rights and entitlements, have access to information and participate in decisions that affect them
5. Communities and people affected by crisis have access to safe and responsive mechanisms to handle complaints.
6. Communities and people affected by crisis receive coordinated, complementary assistance.
7. Communities and people affected by crisis can expect delivery of improved assistance as organisations learn from experience and reflection
8. Communities and people affected by crisis receive the assistance they require from competent and well-managed staff and volunteers
9. Communities and people affected by crisis can expect that the organisations assisting them are managing resources effectively, efficiently and ethically.

Read more

A number of specifications unfold each commitment. You can read more about the Core Humanitarian Standard and the CHS Alliance here 

You can read more about the independent audit body that undertook the audit, Humanitarian Quality Assurance Initiative (HQAI), here

Quality Assurance
We are constantly improving our work by having a transparent quality assurance. 

Complaint Handling System
We want to improve our work and are therefore open to all complaints. 

Monitoring & Evaluation
We learn from experience by monitoring and evaluating our projects together with our partners.